Most support stops at the platform. We go deeper. We get into your configurations, customizations, and business processes. One dedicated consultant. Flat monthly pricing. We handle Microsoft escalations on your behalf.
We complement Microsoft support. We cover what it was never designed to handle.
| Area | Standard Support | Our Support |
|---|---|---|
| Customization support | Not included | First-class support |
| Who handles Microsoft escalations | You | We manage it for you |
| Context between tickets | Starts from zero | One consultant, full history |
| Business process understanding | Limited | Central to every fix |
| Integrations & Power Platform | Varies / excluded | Fully covered |
| Goal | Close the ticket | Prevent the next one |
Platform support covers the product. It doesn't cover your customizations, your integrations, or how your team actually uses the system.
Standard support handles product bugs. Your plugins, workflows, and configurations? That's on you.
Every ticket starts from zero. No history, no context, no accountability.
When it's a platform issue, you're left navigating Microsoft support alone.
Every plan includes a dedicated Dynamics consultant, customization support, and Microsoft escalation management. Flat monthly pricing on a 12-month contract.
* Support hours 7:00am–5:00pm CT.
Response time is initial acknowledgement and review.
New clients subject to onboarding fee up to 1 month's service charge.
We go where standard support stops. Into your customizations, integrations, and business processes. All included in your plan.
Continuous improvements to keep your CRM aligned with your evolving business processes.
Proactive visibility into how your system and users are performing day-to-day.
Frictionless onboarding, offboarding, and access control for your team.
Stay current without the risk. We manage updates and ensure nothing breaks.
Build lasting internal knowledge so your team grows more capable over time.
When it's a platform defect, we don't hand you a ticket number. We build the case and manage the escalation for you.
Not a generic intake. A real discovery of your Dynamics 365 setup, customizations, integrations, and how your team works.
We recommend the right tier based on your user count and support needs. Every plan includes customization support, not just platform issues.
One person. They know your system, your history, your team. You never re-explain the same thing twice.
Use the case portal or call us directly. Responses within 1 hour during business hours. No ticket queues, no runaround.
Regular usage reviews and assessment meetings keep your Dynamics system aligned as your business evolves.
Tell us about your business and we'll reach out within one business day to discuss the right support package.
Everything you need to know about our Dynamics 365 support plans.
Dynamics 365 Support is a subscription-based service that gives your business direct access to a dedicated Dynamics 365 consultant. Instead of hiring a full-time administrator or paying unpredictable break/fix rates, you get a flat monthly plan that covers configurations, customizations, user management, system monitoring, and Microsoft escalations, all from a single point of contact who knows your environment.
Our plans start at $200/hr for on-demand support with no commitment. Monthly retainer plans start at $500/mo (Stability, 4 hrs/month), $1,500/mo (Optimization, 20 hrs/month for teams under 50 users), and $2,000/mo (Partnership, 35 hrs/month for 50+ users). All plans are billed monthly on a 12-month contract.
Every plan includes access to a dedicated Dynamics 365 consultant, case portal access, break/fix support, system enhancements, user management, and solution update management. Higher tiers add training documentation, video library access, monthly usage reporting, quarterly assessment meetings, and discounted add-on hour blocks.
Yes. This is one of our biggest differentiators. Standard Microsoft support does not cover customizations, plugins, or Power Automate workflows. We do. Your custom forms, business rules, JavaScript, plugins, and integrations are all first-class support items, not exclusions.
All retainer plans include a 1-hour response time during business hours (7am–5pm CT, Monday–Friday). Response time means initial acknowledgement, triage, and clarification of your request, not necessarily full resolution, as resolution time depends on the complexity of the issue.
Microsoft support is designed to fix platform-level product bugs. It does not cover your customizations, integrations, or business processes. Our support covers everything Microsoft doesn't. Your specific environment, your configurations, your team's workflows. We also manage Microsoft escalations on your behalf when a true platform issue is identified, so you never have to navigate Microsoft support alone.
Yes. When an issue is determined to be a Microsoft platform defect rather than a configuration or customization issue, we build the evidence package (repro steps, correlation IDs, logs, and environment details) and manage the Microsoft support case on your behalf. You don't need to navigate Microsoft's support process yourself.
Yes. All of our Dynamics 365 consultants are based in North America. We do not offshore support. You will always be working with a US-based consultant who is available during US business hours.
We support the full Microsoft Power Platform and Dynamics 365 ecosystem including Dynamics 365 Sales, Customer Service, Field Service, Business Central, Power Automate, PowerApps, Power BI, ClickDimensions, and Microsoft Copilot integrations.
Our plans are billed on a 12-month contract. New clients are subject to an onboarding fee of up to one month's service charge. If your needs change, contact us and we'll work with you to find the right solution.
All consultants based in North America.
Support hours 7am–5pm CT.