Your CRM is the backbone of your revenue operation. When something breaks, slows down, or doesn't work the way your team needs it to. You need someone who understands your setup, not just the platform. That's what we do.
Tell us about your environment and we'll recommend the right support plan.
We support your Dynamics 365 Sales environment as it actually exists, including every customization, plugin, and integration your team relies on. Standard Microsoft support stops at the platform. We don't.
Microsoft support is designed to troubleshoot the platform, not your business. If your issue involves a customization, a plugin, or anything outside the default configuration, standard support will close the ticket. We pick up where they stop.
| Standard Support | Our Support | |
|---|---|---|
| Custom plugins and code | Not covered | Fully supported |
| Third-party integrations | Not covered | Fully supported |
| Knows your environment | New agent every time | Dedicated consultant |
| Response time | Varies widely | Under 1 business hour |
| Microsoft escalations | You manage it | We handle it for you |
| Goal | Close the ticket | Prevent the next one |
Tell us about your Dynamics 365 Sales environment and what's not working. We'll assign a US-based consultant who learns your setup and becomes your dedicated point of contact. No offshore routing. No ticket queues. No repeating yourself.
Support is available on a flat monthly subscription or on-demand basis. We will recommend the right plan based on your environment and needs.
Our support covers pipeline management, lead and opportunity configuration, sales automation, dashboards, custom views, plugins, workflows, business rules, and JavaScript customizations. We also handle Microsoft escalations on your behalf.
Yes. Unlike standard Microsoft support, we fully support customizations including custom entities, plugins, JavaScript, business rules, Power Automate flows, and third-party integrations within your Dynamics 365 Sales environment.
We respond within 1 business hour during support hours (Monday-Friday, 7am-5pm CT). All support is provided by US-based Dynamics 365 consultants who are familiar with your specific environment.
Tell us about your Dynamics 365 Sales environment and we'll recommend the right plan for your team.
Get in Touch