Standard Microsoft support won't touch your customizations. If your issue involves a plugin, a custom entity, JavaScript, or a third-party integration, they close the ticket. We pick up where they stop and support your entire environment as it actually exists.
Tell us about your environment and we'll recommend the right support plan.
We support every layer of customization in your Dynamics 365 environment. Whether it was built by your team, a previous partner, or a freelancer, we can troubleshoot, fix, and maintain it.
Most Dynamics 365 environments are heavily customized. Plugins, workflows, integrations, and custom code are what make the platform work for your business. But the moment something goes wrong with any of that, standard Microsoft support won't help. We exist to fill that gap.
| Standard Support | Our Support | |
|---|---|---|
| Custom plugins and code | Not covered | Fully supported |
| Third-party integrations | Not covered | Fully supported |
| Knows your environment | New agent every time | Dedicated consultant |
| Response time | Varies widely | Under 1 business hour |
| Microsoft escalations | You manage it | We handle it for you |
| Goal | Close the ticket | Prevent the next one |
Send us a ticket describing the issue. We'll assign a US-based consultant who reviews your environment, understands your customizations, and works through the problem directly. No offshore routing, no ticket queues, no repeating yourself.
Support is available on a flat monthly subscription or on-demand basis. We will recommend the right plan based on your environment and needs.
No. Standard Microsoft support only covers the out-of-the-box platform. If your issue involves a plugin, custom entity, JavaScript, or third-party integration, Microsoft will close the ticket. Our team fully supports all Dynamics 365 customizations.
We support plugins, custom workflow activities, JavaScript web resources, business rules, custom entities and fields, Power Automate flows, canvas and model-driven PowerApps, PCF controls, and third-party integrations across your Dynamics 365 environment.
Yes. We regularly take over and troubleshoot customizations built by previous partners, internal teams, or freelancers. We review the code, diagnose the issue, and fix or rebuild it as needed.
Tell us what's going on and a US-based Dynamics 365 consultant will follow up directly.
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